Refund and Return Policy
1. Overview At Restore and Build, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process in accordance with the terms outlined below.
2. Returns We accept returns within 15 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received. Certain items, such as perishable goods, custom-made products, or digital downloads, are non-returnable unless defective.
3. Return Process To initiate a return, please follow these steps:
Contact our customer service team at [email/contact information] to request a return authorization.
Pack the item securely in its original packaging along with proof of purchase.
Ship the item to the return address provided by our customer service team.
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your return.
4. Refunds Once your return is approved, we will process your refund to the original payment method within 5 business days. Shipping costs are non-refundable unless the return is due to our error or a defective product.
5. Exchanges If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us at [email/contact information] within 5 days of receiving your order to arrange for an exchange.
6. Non-Returnable Items Certain items are not eligible for return, including:
Perishable goods (e.g., food, flowers, newspapers)
Personalized or custom-made items
Gift cards
Digital downloads
Items marked as final sale
7. Late or Missing Refunds If you haven’t received your refund after the stated processing time, please:
Check your bank account.
Contact your credit card company; it may take some time before your refund is officially posted.
If you still have not received your refund, contact us at [email/contact information].
8. Shipping Costs Customers are responsible for return shipping costs unless the return is due to our mistake or a defective item. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee receipt of returned items.
9. Policy Updates We reserve the right to modify this policy at any time. Changes will be posted on this page, and it is your responsibility to review the policy periodically.
10. Contact Information If you have any questions about our refund and return policy, please contact us at:
Email: info@restoreandbuild.com
Phone: 800-838-4813
Address: 655 N Central Av, Suite 1710 Glendale, CA 91203
